FREQUENTLY ASKED QUESTIONS
Thank you for reaching out! At Afri Market Style, we strive to provide our customers with an accurate representation of our products through our product images. We understand the importance of transparency and want to assure you that the product you see in the picture is the product you will receive.
However, please note that due to variations in lighting, screen resolutions, and individual monitor settings, there may be slight differences in color or appearance between the product image and the actual item. Additionally, since many of our products are handmade using traditional techniques, there may be minor variations in patterns or details, which add to the unique charm and authenticity of each piece
- Log in to your account on our website.
- Navigate to the "Order History" or "My Orders" section.
- Find the specific order for which you'd like to view the receipt.
- Click on the order to open the details.
- Look for an option to view or download the sales receipt.
- Once you've located the receipt, you can view it online or download it for your records.
If you encounter any difficulties or have further questions, please don't hesitate to contact our customer support team at customer@afrimarketstyle.com. We're here to assist you every step of the way!
We understand that sometimes items may not meet your expectations, and we want to make the return process as smooth as possible for you. To return an item, please follow these simple steps:
Check the Return Policy: Review our return policy to ensure that your item is eligible for return. You can find our return policy.
Initiate the Return: Log in to your account on our website and navigate to the 'My Orders' or 'Order History' section. Find the order containing the item you wish to return and select the option to initiate a return.
Select Reason for Return: Provide a reason for the return and any additional details if necessary.
Print the Return Label: Once your return request is approved, you'll receive a return shipping label via email. Print the label and securely attach it to the package containing the item(s) you're returning.
Ship the Item: Drop off the package at your nearest shipping carrier or schedule a pickup.
Receive Refund or Exchange: Once we receive and inspect the returned item, we'll process your refund or exchange according to our return policy.
If you have any questions or need assistance with the return process, don't hesitate to reach out to our customer support team at customer@afrimarketstyle.com. We're here to help make your return experience hassle-free.
We strive to keep our inventory well-stocked to meet the demands of our valued customers. While we make every effort to restock items that are currently out of stock, availability can vary depending on factors such as supplier availability and production timelines.
To stay updated on the availability of specific items, we recommend signing up for our newsletter or enabling notifications on our website. This way, you'll be among the first to know when your favorite items are back in stock.
If you have any specific inquiries about restocking a particular item, feel free to reach out to our customer support team at customer@afrimarketstyle.com. We're here to assist you with any questions or concerns you may have."
You can ship your order to a variety of locations, both domestically and internationally. During the checkout process, you'll have the option to select your preferred shipping address. We currently offer shipping to USA, UK, France, Italy, China and Africa.
If your country or region is not listed during checkout, unfortunately, we may not be able to ship to that location at this time. However, we're continuously expanding our shipping destinations, so please check back with us in the future.
If you have any specific questions about shipping or need assistance with your order, feel free to reach out to our customer support team at customer@afrimarketstyle.com. We're here to help!